Raising Standards of Patient Safety

IntelliCentrics – Continue Raising Standards of Patient Safety

The best product support from healthcare company representatives ensures patient safety and delivers the promised tech advantages in terms of better patient outcomes and resource management. Get it wrong and patient or healthcare worker safety can be compromised, leading to possible harm and litigation.

The Role of Healthcare Company Representatives in Patient Safety

The successful training of clinical teams in new technology by product representatives relies on their technical knowledge and expertise based around computer assistance, artificial intelligence and robotic innovation. These are the key areas of product development the NHS is likely to focus on in the coming years. The pace of development and need for game-changing clinical approaches and technology is ramping up, and the traditional approach of recruiting people to become product representatives who already have a background in healthcare is likely to become unsustainable.

The timeline of the classic bell-shaped ‘adoption curve’ we normally associate with the introduction of innovative technologies will be increasingly driven down by the need to accelerate the deployment of new tech, while ensuring the competence of clinical teams in their use. Getting the ‘early’ and ‘late’ majorities to adopt innovative devices sooner and with confidence relies on excellent product support, combined with high technological knowledge and competence. Industry trainers are therefore more likely to be STEM graduates in future, and may be less likely to have the ‘healthcare mindset’ associated with the clinical background of nurses.

Healthcare company representatives may lack familiarity with the crucial knowledge and behaviours required to be present in healthcare settings. This gap poses possible risks to patient safety. So, what solutions exist? Are there not already measures in place to ensure that industry specialists meet safety standards? Good news…there are!

Credentialing and Compliance: Ensuring Standards in Healthcare Access

There are National qualifications governed by the UK Regulator in Theatre and Hospital Access, which are benchmarked to the National Occupational Standards. They are fully externally audited qualifications and have been in existence and successfully delivered for many years, with reaccreditation recommended every two years. Healthcare Skills Training International delivers both a Hospital Access and a Theatre Access course which lead to to national accredited qualifications and provide training and assessment in the competencies required for those industry professionals present in clinical and critical care areas respectively. These qualifications are accepted by all credentialling platforms and set the Gold Standard.

Standards across the Healthcare Industry are high, and many healthcare companies already provide the regulated Theatre and Hospital Access qualifications for their company representatives as they strive to optimise compliance with device regulations and minimise their vicarious liability exposure.

However, there are courses that are unregulated, and some credentialling platforms do accept them. Hospitals have a choice of which credentialling platform they use to check the bona fides of visitors gaining access to their critical care areas. Platforms such as IntelliCentrics Secure insist on the Gold-Standard regulated training.

Ready to elevate your healthcare career?

Don’t wait – take the next step by enrolling in our Professional Theatre Access Course today! Gain the essential skills and confidence needed for success in a clinical theatre environment.

Click here to secure your spot and start your journey towards professional excellence. Spaces are limited, so register now to ensure you don’t miss out!