Privacy Policy

Who We Are

Healthcare Skills Training International Limited is the data controller responsible for your personal data. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Data Protection Officer: Diane Irvine
Email: diane@healthcareskills.com
Phone: + 44 141 648 8400

What Information We Collect

We collect and process the following types of personal data:

• Identity & Contact Data: Name, email address, phone number, postal address
• Training Data: Course bookings, attendance records, assessment results, certificates, assignments
• Financial Data: Payment information (processed securely through our payment providers)
• Technical Data: IP address, browser type, device information when you use our website
• Marketing Preferences: Your choices about receiving marketing communications

How We Use Your Information

We use your personal data to:

• Process your course bookings and registrations
• Deliver training services and issue certificates
• Communicate with you about your courses
• Process payments
• Send you updates and marketing (only with your consent)
• Improve our services and website
• Comply with legal and regulatory requirements

Who We Share Your Data With

We share your personal data only when necessary with:

• Course Management Systems: Monday.com (CRM), Titus Learning/Moodle (learning platform)
• Storage Providers: Microsoft OneDrive (secure document storage)
• Financial Services: Xero (accounting), payment processors
• Regulatory Bodies: Professional registration bodies and awarding organizations as required
• Legal Authorities: When required by law

All third parties are required to keep your data secure and use it only for the purposes we specify.

International Transfers

Some of our service providers (such as Microsoft and Monday.com) may transfer data internationally as part of their operations. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.

How Long We Keep Your Data

We keep your personal data only as long as necessary for:

• Training records: 6 years after course completion (for regulatory and legal purposes)
• Financial records: 7 years (for accounting and tax purposes)
• Marketing data: 3 years from your last interaction with us (unless you unsubscribe)

After these periods, we securely delete or anonymize your data.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data (request a copy)
• Correct inaccurate or incomplete data
• Delete your data (in certain circumstances)
• Object to processing (including marketing)
• Restrict how we use your data
• Data portability (receive your data in a portable format)
• Withdraw consent at any time (where we rely on consent)

To exercise any of these rights, please contact our Data Protection Officer at diane@healthcareskills.com

Marketing Communications

We will only send you marketing emails if you have:

• Opted in to receive them, or
• Previously purchased services from us and have not opted out

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us at office@healthcareskills.com
• Calling us on +44 141 648 8400

Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website performance

You can control cookies through your browser settings. However, blocking cookies may affect website functionality.

Essential cookies: Required for the website to function (e.g., security, session management)

Analytics cookies: Help us understand website usage (you can opt out)

Marketing cookies: Used for targeted advertising (you can opt out)

Data Security

We take your data security seriously and have implemented appropriate technical and organizational measures including:

• Secure encrypted storage systems
• Limited access to personal data (need-to-know basis)
• Regular security assessments
• Staff training on data protection
• Secure data disposal procedures

Complaints

If you have concerns about how we handle your personal data, please contact our Data Protection Officer first:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Helpline: 0303 123 1113

Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will notify you by email or through a notice on our website. Please check this page regularly for updates.